Frequently Asked Questions

Most orders ship within 1-2 business days from our warehouse. Standard ground shipping typically arrives in 3-7 business days. Free shipping is offered on specific kits as marked, and when offered it covers Ground Shipping only.

Yes! We ship to all 50 US states, including Alaska and Hawaii. International shipping is available for Canada—please contact us for a quote.

Absolutely. Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime from our Track Order page.

Phoenix telescoping flagpoles come with the 365-Day Home Trial: a refund less shipping, with conditions. Flags and parts are not part of the Home Trial. The exact terms are on our Return Policy and Home Trial pages.

Most homeowners complete the installation in 30-45 minutes. The hardest part is cementing the ground sleeve. The flagpole itself simply slides into the sleeve—no tools required.

No! Our kits are designed for DIY installation. We include step-by-step instructions and the ground sleeve with every kit. However, we do have a network of professional installers if you'd prefer help.

We recommend using 2-3 bags (80 lb each) of standard quick-set concrete mix. The ground sleeve is placed in a hole approximately 24" deep and 10" wide.

Yes! We offer wall and dock mounts for hard surface installations. Our Hitch Mount is also perfect for RVs and tailgating.

The 20 and 25 ft Phoenix flagpoles carry 100 MPH Wind-Rated Performance when properly installed with one approved 4'x6' or smaller flag and the standard 3" ball. The 15 ft model has its own rating. Wind damage to the tube sections is not covered by the Limited Lifetime Forever™ Warranty.

The Phoenix is designed to stay up in most storms. However, in the event of Category 3+ hurricanes or tornadoes, we recommend collapsing the pole down. This takes about 30 seconds.

Never. Our poles are made from 6061-T6 aerospace-grade aluminum with an anodized finish. They are completely rust-proof, even in saltwater coastal environments.

US Flag Code requires illumination if displayed at night. Our solar lights solve this automatically with dusk-to-dawn sensors—no wiring required.

The Limited Lifetime Forever™ Warranty covers six Phoenix components for the original owner: the base cap, post fasteners, Lexan parts, interlocking sleeves, swivel rings and top cap. It is not transferable and must be registered within 90 days of purchase. It does not cover tube sections damaged by wind. The full terms are on our warranty page.

Simply contact us at (518) 400⁠-⁠0765 or email support. We'll typically ship replacement parts within 1-2 business days at no cost to you.

Flags are consumable items and are not covered under our Limited Lifetime Forever™ Warranty. However, our premium nylon flags are designed to last 6-12 months in typical conditions. We offer replacement flags at great prices.

Solar lights carry a 2-year warranty. The rechargeable batteries may need replacement after 2-3 years depending on usage. We sell affordable replacement batteries.

Phoenix telescoping flagpoles come in 15', 20' and 25', and every height suits homes and businesses. Choose by placement, viewing distance and the presence you want. Traditional fixed-height flagpoles run from 20' to 80'. Our sizing guide compares every height.

The Premier Kit includes the Phoenix Telescoping Flagpole, a 3" gold ball topper, a 4'x6' premium USA flag, the double flag harness, Freedom Rings™ swivel, the Securi-Shur™ anti-theft device, the Steady Sleeve™ ground kit and the Sleeve Guard™ red cap.

Yes! The included Duo-Harness coupler allows you to fly two flags simultaneously. You can fly your American flag at the top and a state, military, or sports flag below it.

Every Phoenix Flagpole is proudly manufactured in the United States using American aluminum and American labor. We are a Family of Veterans owned company based in New York.