Phoenix Pol-D-Fense Theft Protection Program

Phoenix Pol-D-Fense™ Theft Protection Program

Flagpole Theft Replacement Coverage for qualifying Phoenix Flagpole installations.

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"If your properly installed Phoenix Flagpole is stolen while covered under the Pol-D-Fense™ Theft Protection Program, we'll provide a replacement subject to program terms, conditions, and verification requirements."

The Securi-Shur™ Theft-Deterrent Security Locking Device is engineered to significantly deter unauthorized flagpole removal when properly installed, concealed, protected, and maintained. While no theft-deterrent product, locking device, or security system can guarantee prevention of theft, Atlantic Flagpole may provide limited replacement assistance or replacement products under the terms and conditions outlined below for qualifying Phoenix Flagpole installations protected by the Securi-Shur™ system.

This program is intended to encourage proper installation practices, responsible ownership, and reasonable theft-deterrent measures while helping reduce theft risk for qualifying customers.

Program Categories & Coverage Periods

Residential Single-Family Installations

Qualified owner-occupied single-family residential properties not regularly accessible to the general public may qualify for Five (5) Year Flagpole Theft Replacement Coverage.

  • One (1) replacement Phoenix Flagpole package of equal or lesser value
  • Upon payment of a $149 replacement deductible
  • Standard replacement shipping included within the continental United States
  • Coverage is limited to one (1) approved replacement claim per original purchase

Commercial, HOA & Multi-Unit Installations

Commercial properties, HOA common areas, apartment complexes, multi-unit properties, and similar non-public commercial environments may qualify for Three (3) Year Flagpole Theft Replacement Coverage.

  • Partial replacement assistance, discounted replacement products, replacement components, or store credit
  • Commercial claims may require payment of a $249 replacement deductible where applicable
  • Coverage remedies are determined solely at Atlantic Flagpole's discretion

Public & High-Risk Installations

Installations located in public-access or elevated-risk environments (public parks, schools, municipal properties, campgrounds, sports fields, public event venues, unmonitored installations) may qualify for One (1) Year Flagpole Theft Replacement Coverage.

  • Partial replacement assistance, discounted replacement products, replacement components, or store credit
  • Public-access claims may require payment of a $249 replacement deductible where applicable
  • Atlantic Flagpole reserves the sole right to determine claim eligibility, qualification category, and remedy type for all public-access installations

Program Eligibility Requirements

To qualify for consideration under the Phoenix Pol-D-Fense™ Theft Protection Program, ALL of the following conditions must be met:

  • The Securi-Shur™ Theft-Deterrent Security Locking Device and protected Phoenix Flagpole system must have been purchased directly from Atlantic Flagpole or an authorized reseller
  • The Securi-Shur™ system must have been installed according to all Atlantic Flagpole installation instructions and requirements
  • The Securi-Shur™ device must be installed at the time of original Phoenix Flagpole installation or within thirty (30) days of the original flagpole purchase date with verifiable proof of installation
  • The Securi-Shur™ system and surrounding base area must remain properly concealed from plain public visibility after installation
  • The theft-deterrent system must remain fully operational, continuously installed, unmodified, properly protected, and properly maintained at all times
  • The original purchaser must remain the owner of the product
  • The theft incident must be reported to local law enforcement within forty-eight (48) hours of discovery

Customers must also provide:

  • Proof of purchase
  • Installation photos showing proper concealment
  • Photos of the theft scene
  • A copy of the police report
  • Any additional documentation reasonably requested by Atlantic Flagpole

Product Registration Requirement

To activate eligibility under the Phoenix Pol-D-Fense™ Theft Protection Program, customers must register their protected installation within thirty (30) days of installation.

Registration may require:

  • Proof of purchase
  • Installation photos
  • Concealment verification
  • Installation location details

Failure to complete registration may void eligibility under this program.

Register Your Warranty Here

Concealment & Environmental Protection Requirement

Coverage under this program requires that the Securi-Shur™ Theft-Deterrent Security Locking Device remain properly concealed after installation while also remaining protected from excessive moisture retention and environmental deterioration.

Approved Concealment Methods:

  • Flash collars
  • Decorative rock
  • Gravel
  • Rubber mulch
  • Dry landscape materials
  • Other approved non-moisture-retaining concealment materials approved by Atlantic Flagpole
NOT Approved:
  • Soil contact directly against the device
  • Wet mulch
  • Organic mulch that retains moisture
  • Standing water exposure
  • Improper drainage conditions
  • Any concealment method that accelerates corrosion, deterioration, or environmental breakdown

The Securi-Shur™ device must not remain exposed, easily accessible, or visible in a manner that could reasonably assist a potential thief. Failure to properly conceal and protect the Securi-Shur™ system voids eligibility under this program.

Maintenance & Replacement Requirement

The Securi-Shur™ Theft-Deterrent Security Locking Device must be periodically inspected and properly maintained by the owner.

If the Securi-Shur™ device becomes worn, damaged, compromised, excessively corroded, improperly functioning, or otherwise degraded, the device must be replaced promptly with a genuine Securi-Shur™ replacement device purchased directly from Atlantic Flagpole or an authorized reseller.

Continued use of worn, damaged, modified, compromised, or improperly maintained theft-deterrent components voids eligibility under this program. Atlantic Flagpole reserves the right to deny claims involving systems that were not properly maintained or reasonably serviced.

Insurance & Third-Party Recovery

The Phoenix Pol-D-Fense™ Theft Protection Program is not insurance and is intended solely as a limited supplemental customer assistance program. Customers are responsible for pursuing any available recovery through applicable homeowners, commercial, municipal, renters, or other insurance policies where appropriate.

Atlantic Flagpole reserves the right to request documentation regarding available insurance coverage or insurance claim status when evaluating a program claim. Atlantic Flagpole shall not be responsible for duplicate reimbursement or compensation for losses already covered by insurance or another third party. Any assistance provided under this program may be reduced by amounts recovered through insurance or other third-party compensation.

Exclusions

This program does not apply to:

  • Improper installation
  • Failure to conceal the Securi-Shur™ device
  • Failure to maintain continuous installation of the Securi-Shur™ system
  • Failure to properly maintain or replace worn theft-deterrent components
  • Negligence or lack of maintenance
  • Intentional damage or vandalism
  • Civil unrest, storms, or natural disasters
  • Vehicle impact, fire, or flooding
  • Ground failure
  • Corrosion resulting from improper environmental conditions or neglect
  • Unauthorized modifications or use of non-genuine replacement parts
  • Abandoned or unmonitored properties
  • Commercial misuse
  • Repeated theft incidents
  • Theft involving unlocked or partially installed systems
  • Theft occurring after visible damage or known compromise of the theft-deterrent system
  • Installations that do not comply with Atlantic Flagpole installation requirements

Atlantic Flagpole reserves the right to deny claims where reasonable theft-deterrent measures were not maintained.

Coverage Limitations

  • Coverage is limited to one (1) approved claim per original purchase
  • Coverage applies only to the original purchaser and is non-transferable
  • Replacement products provided under this program do not restart or extend the original coverage period
  • Atlantic Flagpole reserves the right to substitute comparable products or components based on product availability
  • Atlantic Flagpole reserves the sole right to determine claim eligibility, replacement value, remedy type, installation category classification, and program qualification
  • Atlantic Flagpole is under no obligation to provide full product replacement except where expressly stated under qualifying residential replacement coverage terms

Limitation of Liability

Atlantic Flagpole shall not be liable for labor costs, installation expenses, removal costs, concrete or excavation costs, landscaping expenses, property damage, indirect damages, consequential damages, incidental damages, lost profits, loss of use, business interruption, third-party claims, expedited shipping costs, or damages exceeding the original purchase price. This program is not insurance and does not guarantee theft prevention.

Right to Investigate Claims

Atlantic Flagpole reserves the right to investigate all claims submitted under this program. Atlantic Flagpole may request additional information, documentation, photographs, installation verification, maintenance records, replacement documentation, or evidence reasonably necessary to evaluate claim eligibility. Fraudulent claims automatically void all program eligibility.

Program Modifications

Atlantic Flagpole reserves the right to modify, suspend, limit, or discontinue this program at any time without notice. Coverage determinations are made solely at the discretion of Atlantic Flagpole based on the circumstances of each claim. Coverage periods begin on the original date of product purchase and do not restart upon replacement or repair.

Questions About This Program?

Call 518-400-0765  |  Email support@atlanticflagpole.com

Atlantic Flag and Pole Inc.
1737 Union Street #173, Schenectady, NY 12309

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Atlantic Flagpole
Joelemons (Tallahassee, FL, US)
Replacement interlocking sleeve set

I need a replacement interlocking sleeve set. I have called the store 7 times and no answer. I left a message in the chat and no reply. I am at a loss at how to replace the part

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Atlantic Flagpole
Alfonso H. (Moreno Valley, CA, US)
"LooksGreat"

ThankYou/LooksGreat

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Atlantic Flagpole
Eric W. (Springboro, OH, US)
• “Two Lights, Two Failures, Two Years”

I’ve been a customer of Atlantic Flag & Pole for a couple of years and the flagpole itself is genuinely excellent — no complaints there. Unfortunately, I can’t say the same for their 800 series solar light.
This is the second solar light I’ve gone through in two years. The first failed within a year and was replaced at no charge, which I appreciated. The replacement has now failed at the same point in its life — around the one-year mark.
What makes this especially frustrating is that I took deliberate steps to protect the light. Living in Ohio, I brought it indoors every winter to shield it from the harsh weather. Despite that extra care, it still didn’t last.
When I contacted customer support, the team was courteous and professional. But the resolution — a 30% discount toward another $300 light — doesn’t feel fair given the pattern of failure. I’m essentially being asked to pay full price again for a product that has proven it won’t last.
I fly the American flag and I take that seriously. I want a reliable light on that pole. At this price point, I expected better longevity and better backing from the company when things go wrong.
If you’re considering the flagpole, go for it. But I’d think carefully before investing in the solar light accessory until Atlantic Flag & Pole addresses the reliability issues and stands behind the product more fully.

Hi Eric,

Thank you for your feedback, and we’re glad to hear you’ve been happy with the flagpole itself. We also appreciate your kind words about our customer support team.

We do want to respectfully clarify the warranty situation. The 800 Series Solar Light includes a 2-year warranty. When your original light failed within that warranty period, we fully honored the warranty and replaced it at no charge.

The replacement light was provided under that original warranty coverage. When you contacted us again, the original 2-year warranty period had already expired. While we understand your frustration, warranties do have defined coverage periods, and we are not able to continue replacing products indefinitely after the warranty has ended.

That said, we still wanted to help, which is why we offered 30% off a replacement light even though the warranty period had passed.

We stand behind our products and our warranty commitments, and in this case, we did honor the warranty in full. We’re sorry the light did not meet your expectations, but we believe the support provided was fair and consistent with the stated warranty terms.

Thank you again for your business and for your feedback.

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Atlantic Flagpole
Jesse C.

Awesome flagpoles! Telescoping feature is the best and all American made is all I want!

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Atlantic Flagpole
steven u.

SAVE YOUR MONEY. DO NOT BUY THE LIGHT. After 1 year my light no longer worked. I contacted them and they said they would get back to me and what do you know they still have not responded and it is a year ago. Customer service is terrible.
One thing I have to say that the flagpole is GREAT!!
I am very happy with the flagpole but not with the light and how they handled this situation.
If things were different I would have gave this 10 stars.

S
Atlantic Flagpole
Scott
Love my Atlantic Flag pole

I have thoroughly loved my Atlantic Flag pole. The only change I'd recommend (or option to be made available) would be to have made weighted bead tethers and a top ball bearing swivel.
Mine began wrapping more as time went on even though I applied the best plastic to plastic lubricant, so I first bought 2, 2"diameter 1 lb. tethers. Then I found a 2"diameter flag pole ball bearing swivel. I lightly sanded down the current plastic stopper ring until it slide over it and put the screws through it.
It hasn't wrapped since! And will never wear out!
This is something I'm hoping they will come out with to fit there flag poles specifically so people don't have to re-engineer things to work like I did.
Otherwise from that, this is a fantastic flag pole!

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Atlantic Flagpole
J.S. (Roanoke Rapids, NC, US)
America Flag with a solar light on top of my flô

Love my flagpole and America Flag with a the very best solar light. Waiting now for my Israel Flag to come and then I have the two most favorite flags up in my yard…

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Atlantic Flagpole
Ronald L. (Simsbury, CT, US)
A real class company

Atlantic Flg stands out in there product and Customer service, above the rest. A fin American made line of products. Love doing business with them.
RevRon

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Atlantic Flagpole
D.L. (Lakeland, FL, US)
Cant.get anyone to answer the phone

Second stage won't lock. What to do.

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Atlantic Flagpole
J.M. (‘Aiea, HI, US)
GREAT SERVICE

I LOVE my flagpole. I purchased it in 2018 and recently had trouble with one of the locking mechanisms so I was unable to get the flagpole to fully extend. I sent an email on a Saturday explaining my situation and I got a response that day. A gentleman named Kevin texted me a video explaining how to repair my flagpole and he also immediately sent me the parts I needed to repair the flagpole which were covered under the warranty. The quick response on a
Saturday, immediate execution of sending me the parts I needed along with the detailed and easy to follow instructional video far exceeded my expectations. Kevin’s customer service was AMAZING!!!!!

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Atlantic Flagpole
Kevin K. (Denver, IA, US)
20' Black / Bronze

Very fast delivery & seems to be very good quality. We bought the 2200 solar light & hand painted eagle topper along with a base flange. We love it.

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Atlantic Flagpole
Edward F. (Fort Worth, TX, US)
Best Flagpole Ever

This is my second Atlantic Flagpolethat I have installed. Both houses needed one! Great quality and service! Looks great too!

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Atlantic Flagpole
Jacks f.j.

Excellent quality, fast shipping.
Great experience.

J
Atlantic Flagpole
James T. (Camdenton, MO, US)
We love our Flagpole

We received our flagpole last year but just installed it! Absolutely love it! Installation was hassle free, videos were a big help. We have received numerous compliments on it and are so happy to be flying Old Glory at our new home! Thank you for making such a wonderful product!

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Atlantic Flagpole
Todd W.

This is the second flagpole that I have from Atlantic Flag and Pole. I had a small issue with the flags getting twisted. Bethany called me directly made a few suggestions and now both flags are flying as they should.
Well done Bethany!

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Atlantic Flagpole
Alan W.
20 ft. Flagpole

Nice pole but I have a couple of problems with mine. In a 25 mph wind the pole bends a little and I cannot lower the flag. In light and variable wind the flag sometimes hangs up flat against the pole and doesn't fly because the plastic ring at flag attachment doesn't turn easily in that situation.

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Atlantic Flagpole
A.W.
Nice Flagpole

I have a 20’ pole and enjoy it, but there are a couple of problems with it. In a 25 mph wind it bends just enough that I cannot lower it. When wind is light and variable the flag sometimes gets hung flat against the pole and doesn't fly because the rings the flag is attached to do not turn on the pole.

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Atlantic Flagpole
Gail F.

I have owned my Telescoping 25+ Foot Pole with the 4x6 American Flag that came with it since August 2020. I just had to come and put in a review and let you all know that this is one sturdy and strong pole. I live in Lower Alabama and we get some strong winds. Granted I do telescope it down when we have a hurricane coming, take off the solar light and bring my flag in. But, it is standing proud and true still. The flag is very well made. It has enduring daily waving, sun and rain. It's colors do not bleed but, it does fade with time but, it stays crisp. I believe that the flag will still look good for another year or so. I like my colors sharp so I'll let you all know how long it lasts til I feel I want to replace it. I highly recommend this company's telescoping flag pole and the American Flag they sell. Both excellent quality.

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Atlantic Flagpole
ROBERT P. (Festus, MO, US)
Simply the best

I have done lots research on flag poles. I purchased a 25 foot telescoping with the better flag and solar light. I am so happy with my the lpurchase.To raise are lower is a piece of cake I AM SO HAPPY AND PROUD TO FLY THE AMERICAN FLAG. MY EXPECTATION IS A 10 PLUS GREAT PRODUCT THANK YOU ATLANTIC FLAG

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Atlantic Flagpole
ROBERT P. (Festus, MO, US)
Simply the best

I have done lots of research on flag poles this one by far is the best I have found no rope bring the flag pole up and down is a piece a cake the solar light is great I added a few more lights at night Did not have to but I did thank you Atlantic Flag for the best purchase I have made in a long time

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Atlantic Flagpole
Robet V. (Birmingham, AL, US)
Great flagpole

100% satisfied with this flagpole. We have had it up about 4 yrs, flying OLD GLORY with pride. We take pole down during tornadoes or hurricanes , then goes right back up when storm is done. I have had no problem with the locking or unlocking system. Poles have gone up or down very easily, simple to lock an unlock.

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Atlantic Flagpole
Thomas S. (Seaford, DE, US)
Great Flagpole

I purchased my flagpole almost a year ago and I did not want to be too quick to review whether good or bad. I live in a high wind area and this flagpole has lived up to its promises. I followed all the instructions on installation and I love it. The American flag did not make it for a full year, but again, we are in a high wind area. I would highly recommend this flagpole and company.

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Atlantic Flagpole
John S.E.N.D. (Fargo, ND, US)
New Flag today

Shop Reviews (36)
J 04/29/2022 Atlantic Flagpole
John Stull (Fargo, ND, US)
New Flag today
I just received my new Poly Extra 4x6 Flag today. I can absolutely say that this is a beautiful quality flag and an upgrade from the flag I received with my pole originally. I am very proud to fly such a wonderful American Flag. Thank You Atlantic Flag and Pole, also Bethany for quality products and customer service. John Stull

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