Our Guarantee – Quality & Satisfaction | Atlantic Flagpole

LEGENDARY 365-DAY Phoenix Home Trial

My “100% Satisfaction Guarantee” Promise To You.

If my Telescoping Flagpole and accessories aren’t everything I promised, you can ask for a full refund (less shipping and any missing accessories). Period.

You have 1 YEAR (365 days) from the order date to try it out. If you don’t believe you received the best quality, just send a letter to:

Atlantic Flag & Pole
1737 Union Street #173
Schenectady, NY 12309

Please include a photo of yourself next to your installed Phoenix Flagpole and a short letter explaining why it didn’t work and how we can improve. Then mail it. Simple as that!

For a limited time, this 365 Day Money Back Satisfaction Guarantee also applies to our Premier LED Solar Flagpole Lights.

Return Policy

30 Day Return Policy: Full refund (less shipping) on unopened items within 30 days of purchase. A 15% restocking fee applies to opened items (excluding Phoenix Flagpole guarantee).

Atlantic Flagpole reserves the right to refuse returns on opened items.

* Seasonal items (e.g., holiday purchases) may not be returned after the holiday date.

  1. Write a short letter explaining why it didn’t work or how we can improve.
  2. After receiving RMA, mail your item to the address above.

Contact & Support

Questions? Call us at 518-400-0765 or email info@atlanticflagpole.com.

Check out our flagpole and Testimonials to see why we’re the best choice.

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Need support? Submit a support ticket here.

Order Cancellations

Can I Cancel My Order?
You have 30 minutes after placing an order to cancel before it processes. After processing, cancellation requests may be submitted but are not guaranteed.

What if my order has already processed?
You may request cancellation on items until they ship, but success depends on processing stage. Cancellation requests are per item and you will receive confirmation emails.

* Damaged or intentionally broken items are not covered by warranty or guarantee. Shipping fees are not included; return shipping is customer’s responsibility.

Our Exclusive Phoenix Telescoping Flagpole Guarantee

Phoenix Flagpole Color Variation Disclaimer

We ship flagpoles within 24-48 hours of order processing with great attention to quality. Due to anodized finishing, slight color variances may occur, especially in gold/light bronze finishes. These are industry standard and do not affect performance. Contact us with any questions.