LEGENDARY 365-DAY Phoenix Home Trial
My “100% Satisfaction Guarantee” Promise To You.
I have a very simple promise to make to you. If my Telescoping Flagpole and accessories aren’t everything that I have said they are, you can ask for a full and complete refund, less shipping.Period.
You've got 1 YEAR- that's right, 365 days to think about it, from the date you place your order. That gives you plenty of time to find out just how great our products are. If you honestly believe you have not received the best quality in my products, you get your money back. All you have to do is send a letter addressed to:
Atlantic Flag & Pole, Inc.
1737 Union Street #173
Schenectady, NY 12309
Please enclose a picture of yourself next to your installed Phoenix Flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what I can do to improve my product. Then drop it in the mail. Simple as that. So what have got to lose? Give my flagpole a try!
Now for a limited time we are extending the same 365 Day Money Back Satisfaction Guarantee for our Premier LED Solar Flagpole Lights! Your have 1 year to try it out and absolutely nothing to worry about.
30 Day Return Policy Full money back guarantee less shipping for returns on unopened items within 30 days of purchase date.* A 15% restocking fee may be applied for items and accessories opened (not including our Phoenix Flagpole Satisfaction guarantee) Atlantic Flagpole retains the right to refuse a return after it has been opened by the customer.
*Seasonal items such as Christmas/holiday related purchases may not be returned after the date of the holiday.
- Write a short letter explaining why it didn't work for you and/or what we can do to improve this product.
- After receiving RMA (Return Merchandise Authorization) Mail your item back to us using the address below:
8 Vatrano Rd
Albany, NY 12205
Got any questions for us about a telescoping flagpole? call 518-400-0765 or email us here
Go check out our flagpole!
See our Testimonials and you will see why you don't need to go anywhere else...and that's a fact.
Need to submit a support ticket for your order, warranty, or guarantee? You can submit a support ticket here!
Can I Cancel My Order?
Once an order is placed, you have a small window of 30 minutes to cancel it before it processes to our fulfillment center. Once the order processes and is accepted by our fulfillment center, you may still request cancellation, however please know that cancellation at that stage is not guaranteed.
What if my order has already processed?
If the order has already processed to the fulfillment center, you may request cancellation on any items in the order until they have ship confirmed, however please be aware that this is only a request; a cancellation request may not be successful depending on how far in processing the order is. Cancellation requests must be submitted per item. You will receive a confirmation email once you have submitted your cancellation request to let you know that the request has been sent.
* Intentionally broken items or accidents resulting in damage to the product are not covered by the manufacturer's warranty or our Unbeatable Guarantee and will not be eligible for a refund. Shipping fees not included. Return shipping is the responsibility of the customer.
"Our Exclusive Telescoping Flagpole Guarantee"
EXCLUSIVE!! Securi-Shur Anti-Theft Locking Clamp. This is a $30.00 VALUE included in our Extreme Package.
- EXCLUSIVE!! RUST FREE GUARANTEE. Your flagpole is guaranteed to remain free of rust or corrosion and oxidation and will never need to be painted. If your flagpole ever experiences any of these issues we will gladly replace the affected part...Our Atlantic Flag Promise to you!
- EXCLUSIVE!! LIMITED LIFETIME GUARANTEE on the entire flagpole system- excluding flagpole accessories. Atlantic Flag & Pole's promise to you that your flagpole will remain free from any manufacturer defect for as long as you own your flagpole. Our guarantee is for the original owner of the flagpole only and is non-transferrable.
- EXCLUSIVE!! ANTI-THEFT GUARANTEE: IF YOUR FLAG POLE IS STOLEN DURING THE WARRANTY PERIOD WE WILL REPLACE IT. $500 VALUE!!