The Phoenix Telescoping Flagpole Warranty
Is there a warranty?
The Phoenix Telescoping Flagpole comes with a Limited Lifetime Manufacturer Warranty guaranteeing it from design defects and normal wear and tear. If the swivel rings or interlocking sleeves ever wear out -Just contact us for a replacement here.
Phoenix Flagpole Forever Warranty - Rise Above the Rest.
This warranty is extended by the manufacturer, Phoenix Flagpoles, located at 41 W Hwy 14 #173, Spearfish, SD 57783, to you, the original purchaser of the Phoenix Telescoping Flagpole.
Your Phoenix Telescoping Flagpole is warranted to be free from defects in materials and workmanship for life to you, the original owner, when used as intended as a flagpole and provided the number and size of flags do not exceed the maximum specifications as provided in this warranty.
Phoenix Flagpoles will replace any failed or damaged parts at no charge to you, excluding shipping and handling fees. If you choose to return your flagpole to Phoenix Flagpoles or Atlantic Flagpole, Inc., we will repair or replace the failed or damaged item at no cost for parts; however, you will be responsible for labor and shipping charges.
The parts covered under your warranty include any damaged base cap, post fasteners, and Lexan parts. No other parts or components of the Phoenix Telescoping Flagpole are covered under this warranty.
Please note that any damage or defect caused by negligence, misuse, accident, improper installation, or acts of God is excluded from this warranty. There are no implied or expressed warranties extending beyond those stated herein.
To activate your warranty, it must be registered within 90 days of purchase. Please be aware that the Forever (Lifetime) Warranty does not extend to any free kit accessories, bundles, promotional products, prizes, flags, or any other items included at the time of purchase of the Phoenix Flagpole.
Some states do not permit limitations on how long an implied warranty lasts, nor the exclusion or limitation of incidental or consequential damages. You may wish to consult legal counsel familiar with the rights available to you in your area.
Keep your original receipt for verification of your Phoenix Telescoping Flagpole purchase.
100 MPH WIND GUARANTEE:
The 100 MPH Wind Guarantee applies to the bending or breakage of the aluminum tubing on the Phoenix Telescoping Flagpole and is in addition to the Limited Forever Warranty. This guarantee is designed to protect the safety of the user and to provide peace of mind by ensuring the flagpole is free from defects in manufacturing. The guarantee is subject to specific restrictions and protocols to ensure safe and proper use.
This guarantee is valid only when:
1. One flag (4x6 or smaller) is attached to the Phoenix Flagpole.
2. No additional accessories are attached, including but not limited to solar lights, decorative toppers other than the standard 3” gold ball topper, or any other modifications that could affect the wind resistance of the flagpole.
If bending or breakage occurs due to winds not exceeding 100 mph, the guarantee covers the replacement of the damaged aluminum tubing. It does not cover damage caused by negligence, improper installation, accidental damage, intentional damage, failure to lower the flagpole during extreme weather conditions, or acts of God, such as tornadoes, hurricanes, or other catastrophic events.
Owner Responsibility:
It is the sole responsibility of the flagpole owner to:
• Monitor weather conditions in their area.
• Remove all accessories and/or lower the flagpole during severe weather or wind events, especially if winds are forecasted to exceed 100 mph or are accompanied by other extreme conditions.
Failure to follow these protocols will void the 100 MPH Wind Guarantee. Additionally, the guarantee does not cover incidental or consequential damages resulting from improper use, accidental damage, intentional damage, or failure to adhere to the terms outlined above.
Proof and Investigation Requirements:
To file a claim under the 100 MPH Wind Guarantee, the flagpole owner must provide:
• Proof of purchase.
• Evidence supporting compliance with the terms of this guarantee, including details of the conditions under which the damage occurred.
Upon submission of the claim, an investigation will commence to determine the validity of the claim. The honoring of the claim is at the sole discretion of the manufacturer, Phoenix Flagpoles, after the investigation is complete. Replacement under this guarantee is limited to the aluminum tubing only and does not include shipping, handling, or labor costs associated with the replacement.
This guarantee is intended to protect the customer against defects in manufacturing and to ensure the safe and reliable use of the Phoenix Telescoping Flagpole.
Phoenix Flag Pole Limited Lifetime Warranty Registration