Support & Info Center
How can we help?
Pick what you need below. Every request here goes straight to our team.
What do you need?
Orders and shipping
Where is my order?
Look it up yourself, or read how delivery and returns work.
Warranty and protection
Register, claim, check status.
Register within 90 days of purchase. Claims are reviewed by a person; photos speed everything up.
Register your PhoenixFormWarranty registration for a new flagpole. Takes two minutes.Open →File a warranty claimFormCovered components: rings, sleeves, caps, fasteners, Lexan parts. Upload photos.Open →Check a claimFormClaim ID and email, no login needed.Open →Limited Lifetime Forever™ WarrantyWhat is covered, what is not, and how to keep it valid.Open →365-Day Home TrialTry the Phoenix at home for a year. Full refund less shipping.Open →Phoenix Protection overviewThe six SEAL TEAM 6 Defense™ layers, each with its own terms.Open →
Guides
Choose it, install it, fly it right.
Everything a first-time flagpole owner asks, in the order they ask it.
Sizing guidePhoenix 15, 20 or 25 ft at home, at work or on the go; traditional poles from 20 to 80 ft.Open →Buying guideHeight, finish, kits, and what actually matters in a telescoping pole.Open →Installation guideThe ground sleeve, the concrete, and the afternoon it takes.Open →Installation videoWatch a Phoenix go up start to finish.Open →Commercial buying guideSeries, heights, halyards and wind ratings for businesses and institutions.Open →Wind-rated performanceWhat 100 MPH means, which models it applies to, and when to lower the pole.Open →Flag etiquetteDisplay rules, half-staff, lighting at night.Open →Flag care and replacementWashing, drying, and when a flag has earned retirement.Open →FAQWind, setup, warranty, shipping: the questions we answer every day.Open →
Programs and requests
Quotes, installers, partners.
For more than one pole, a hand with the install, or a business relationship.
Request a quoteFormMultiple poles, custom heights, government or HOA procurement.Open →Professional installationFormInstallers in the Capital Region of New York; quote in a day.Open →Half-staff alertsSign upAn email when the flag should be lowered, and when to raise it again.Open →Become a dealerFormCarry Phoenix flagpoles in your store or install business.Open →Affiliate programEarn on every Phoenix you refer.Open →FinancingSplit the kit into monthly payments at checkout.Open →
Policies
The fine print, in plain sight.
Atlantic Flag & Pole
1737 Union Street STE 173, Schenectady, NY 12309 · [email protected] · (518) 400-0765 · Mon–Fri 9am–5pm ET
