Terms of Service

Terms and Conditions

Agreement between User and https://atlanticflagpole.com

1. General Agreement

Welcome to Atlantic Flag and Pole Inc. By using our Site, you agree to these Terms and Conditions. We are dedicated to providing the highest quality American-made flagpoles and accessories.

Electronic Communications: Visiting the Site or sending emails constitutes electronic communication. You consent to receive communications from us electronically, which satisfy legal requirements for written notice.

2. Cancellation & Refunds

100% Satisfaction Guarantee

If our Telescoping Flagpole and accessories aren’t everything we promised, you can request a full refund (less shipping) within 365 days of your order. To qualify, simply send us:

  • A picture of yourself next to the installed flagpole.
  • A short letter explaining why it didn't work for you and how we can improve.

30-Day Return Policy: Full refund (less shipping) for unopened items returned within 30 days of purchase.

3. 100MPH Wind Guarantee

Our Phoenix Telescoping Flagpoles are tested to withstand wind gusts up to 100 MPH under specific conditions:

  • Must be installed according to official instructions.
  • Must fly the included Premium Nylon U.S. flag (3x5 for 15ft poles; 4x6 for 20ft/25ft poles).
  • Coverage applies only to aluminum tube sections.

Limitations: Wind resistance is affected by moisture (rain/snow), freezing temperatures, and flying multiple flags. It is the owner's responsibility to lower the pole during extreme weather to prevent structural failure.

4. Warranty Coverage

Phoenix Telescoping Flagpoles include a Forever Warranty for the original owner on the following parts:

  • Interlocking sleeves & Swivel rings
  • Top cap & Post Fasteners
  • Lexan Parts

*Note: Customer is responsible for all shipping costs related to warranty replacements.

5. User Accounts & Conduct

You are responsible for maintaining account confidentiality. Atlantic Flag and Pole reserves the right to refuse service or terminate accounts at our sole discretion. Use of the site for any unlawful or prohibited purpose is strictly forbidden.

LIABILITY DISCLAIMER: THE INFORMATION AND PRODUCTS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. ATLANTIC FLAG AND POLE INC. DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WE BE LIABLE FOR DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM SITE USE.

Contact Us

Atlantic Flag and Pole Inc.
1737 Union Street, Suite 173
Schenectady, New York 12309

Email: info@atlanticflagpole.com
Phone: 518-400-0765

Effective as of March 13, 2018