Warranty
Limited Lifetime Forever™ Warranty
What the warranty covers on your Phoenix telescoping flagpole, who it covers, and how to register it and file a claim.
- Who it covers
- The original owner (not transferable)
- Register
- Within 90 days of purchase
- Covered
- Six Phoenix components
What the Warranty Says
“Your Phoenix Telescoping Flagpole is warranted to be free from defects in materials and workmanship for life to you, the original owner, when used as intended as a flagpole and provided the number and size of flags do not exceed the maximum specifications provided in this warranty.”
Covered components: Base cap, Post fasteners, Lexan parts, Interlocking sleeves, Swivel rings, Top cap.
“To activate your warranty, it must be registered within 90 days of purchase.” Register your Phoenix · Read the full warranty terms
What Is Covered
- Base cap
- Post fasteners
- Lexan parts
- Interlocking sleeves
- Swivel rings
- Top cap
For the original owner, registered within 90 days of purchase.
What Is NOT Covered
- Aluminum tube sections damaged by wind
- Anyone other than the original owner (the warranty is not transferable)
- Flagpoles not registered within 90 days of purchase
All exclusions and requirements are in the full warranty terms.
100 MPH Wind-Rated Performance
“The Limited Forever Warranty does not cover aluminum tube sections damaged by wind. Wind-related aluminum tube damage is addressed separately under the applicable Phoenix Wind Guarantee.” Ratings by height: 15 feet, 75 MPH; 20 feet, 100 MPH; 25 feet, 100 MPH, each with its approved flag. See the full terms and requirements.
Read about the wind ratingHow to Make a Claim
The fastest way is the online claim form, where you can upload photos. You can also email our American-based support team.
Include the following in your email:
- Your order number or proof of purchase
- A brief description of exactly what is broken or malfunctioning
- Clear photographs showing the issue clearly
Email us at: [email protected]
