Orders & delivery
Shipping, Delivery & Returns
We strive to provide fast, reliable shipping and exceptional customer service.
Please review the information below regarding delivery timelines, shipping policies, returns, cancellations, damaged packages, and order support.
Delivery in About a Week
In most instances, delivery occurs within 7 days. Please allow up to two weeks for all in-stock items.
Trusted Carriers
UPS, FedEx, Spee-Dee Delivery, and USPS, to best serve customers across the US.
Inspect Within 24 Hours
Please inspect all packages within 24 hours of receipt so we can help with any damage claim.
Delivery Timelines
In most instances, delivery occurs within 7 days. Please allow up to two weeks for all in-stock items to be delivered.
We use a variety of trusted shipping carriers including UPS, FedEx, Spee-Dee Delivery, and USPS to best serve customers across the US.
*Items marked Special (watches, promotional giveaways, etc.) can take 4-6 weeks for delivery.
Important: USPS Requirements
USPS will not deliver to homes without a mailbox or mail receptacle.
If you do not have a mailbox, you must provide a PO Box or contact us directly to make accommodations. List these details in the “Note” section during checkout or call/text us at 518-400-0765.
Free Shipping & Backorders
Free Shipping: When offered, this is guaranteed for Ground Shipping only. Any “glitch” allowing free express/expedited shipping will be reverted to ground at the time of fulfillment.
Backordered Items: These are listed on product pages with estimated ship dates. We ship on a first-come, first-served basis so you can get on the list early!
Damaged or Missing Items
Please inspect all packages within 24 hours of receipt. To file a claim, we require:
- Detailed pictures of the damaged product AND the packaging.
- A photo of the shipping label and packing list.
Email photos to [email protected] or text them to 518-400-0765. We cannot guarantee special delivery instructions once a package leaves our warehouse, but we will always assist with in-house processing requests.
Order Cancellations
Once an order is placed, you have a 30-minute window to cancel before processing. After this window, cancellation requests are sent to the fulfillment center but are not guaranteed. Requests must be submitted per item.
↩️ Returns & Refund Policy
We stand behind the products we sell and want every customer to be satisfied with their purchase.
30 Day Return Policy: Unopened items may be returned within 30 days of the purchase date for a full money-back guarantee, less original shipping charges.
A 15% restocking fee may be applied to opened items and accessories. This does not include products covered under our Phoenix Flagpole Satisfaction Guarantee.
Atlantic Flagpole retains the right to refuse a return after an item has been opened by the customer.
Seasonal items, including Christmas and holiday-related purchases, may not be returned after the date of the holiday.
Return Authorization Required: Please contact us for return authorization before mailing any item back. After receiving your RMA (Return Merchandise Authorization), mail your item back to us using the address below:
Atlantic Flag & Pole, Inc.
1737 Union Street #173
Schenectady, NY 12309
To request an RMA, please contact us at [email protected] or call/text 518-400-0765.
Need Help With Your Order?
For security and accuracy reasons, shipping address changes are strictly limited after checkout.
To request an address change, contact us as soon as possible after ordering: Contact us.
