Please allow up to two weeks for all in-stock items to ship out.

Backordered items will be listed on product pages and include estimated shipping times. We leave backordered items available for purchase so that you can get on our list! Per our policy, we ship out on a first come first serve basis. Please visit our FAQ page for updated back-order info on specific items.

We currently use a variety of shipping carriers to best serve our customers living in different areas across the US. Shipping carriers include UPS, FedEx, Spee-Dee Delivery and USPS.

IMPORTANT: USPS will not deliver to homes that do not have a mailbox or mail receptacle. If you do not have a mailbox/mail receptacle, you will need to provide a PO Box for us or contact us directly to make accommodations! You can notify us of your need for accommodation by listing the details under the “note” section during checkout. We also recommend you call or text us at 518-400-0765

Please note- we can not guarantee special delivery instructions will be met given our lack of involvement in the shipping process once the package leaves our warehouse, but we will make every effort to accommodate shipping requests that are directly related to our in-house processes.

Damaged or Missing Items: Please inspect all received packages within 24 hrs of receiving to make sure there are no missing or damaged items. If there are any damages, please take detailed pictures of the damaged products and any damages to the packaging. Please also take a picture of the shipping label and packing list (for our records and Quality Control Practices). Email pictures to info@atlanticflagpole.com If you are having trouble emailing pictures to us, you can text them to 518-400-0765. We will need these pictures as proof of damage, necessary for filing claims. Upon opening your package and looking for all items listed on your packing list, please email us if any of your items are missing.

Phoenix Telescoping Flagpoles:

365 Day Guarantee!! Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. That is how confident we are that you will LOVE our American made, Phoenix Telescoping Flagpoles. Here’s how it works:

Take a picture of yourself next to your installed flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what we can do to improve our flagpole. Simple as that.

Mail to:
Atlantic Flag & Pole, Inc.
8 Vatrano Rd
Albany, NY 12205

Per our policy, you will receive a full refund, less shipping, after you have followed the steps above and we receive your flagpole and accessories back undamaged. (Note: Gold Ball Topper, USA Flag, Attached Swivel Rings & Stainless Steel Flag Snaps, Red Ground Sleeve Cap and Anti-Theft Securi Shur Locking Device need to be included in shipment in order to receive the full refund amount available. We do not expect you to return the ground sleeve and stop bolt if already installed)

All Other Accessories:

We have a 30 Day return policy available for all products sold on our website. Per our policy, we will process a full refund, less shipping, when we receive your item back to us in its original condition within 30 days of us shipping it to you.

Write a short letter explaining why it didn't work for you and/or what we can do to improve this product.

Mail your item back to us using the address below:

ATT: Returns/Receiving Dept
Atlantic Flag & Pole
8 Vatrano Rd
Albany, NY 12205

We love America as much as you do! As a small family business made up of patriots, we are committed to offering quality products, most of which are made right here in the good ole’ US of A!

Our customer service team is second to none! Being one of our customers means you are more than a number, you are a part of the Atlantic Flag & Pole family! This is why our customer service ratings are 5 STAR. You can call or email us anytime and you won’t get a robot. You will get a fellow patriot, ready to assist you!

The BEST warranties and guarantees in the industry are only offered here at Atlantic Flag & Pole. We are invested in you for the long haul! We want our customers to have peace of mind when shopping with us.