Commercial Flagpole Shipping Guide

Atlantic Flag & Pole Commercial Flagpole Series

Commercial Flagpole
Shipping Guide

Everything you need to know before, during, and after delivery of your Atlantic Flag & Pole commercial flagpole order.

🚚 LTL Freight Delivery 📦 Poles Up to 80 ft 📞 White-Glove Support
Adirondack Series™
20 ft – 25 ft
Light Commercial
Whitney Series™
30 ft – 35 ft
Mid-Grade Commercial
Rainier Series™
40 ft – 50 ft
Heavy Commercial
Denali Grand Series™
60 ft – 80 ft
Monument Grade
🔄

Customer-Routed LTL & Parcel Shipments

  • If you would like to use your own trucking carrier, this must be approved in advance with Atlantic Flag & Pole.
  • A handling fee applies to all customer-routed LTL shipments.
  • Purchase orders must include clear, complete shipping instructions — no exceptions.
  • Delivery of goods to your carrier at our point of origin constitutes transfer of ownership. Any transit delays or damage claims must be handled directly with the delivery carrier by the Seller.
  • Parcel shipping chargebacks on vendor or recipient accounts are the sole responsibility of the Seller. If a chargeback occurs, freight costs will be invoiced at published rates plus any applicable carrier adjustment fees.
  • Customers who ship regularly on their own account are responsible for maintaining that account in good standing. Atlantic Flag & Pole reserves the right to refuse use of any vendor or third-party carrier account at any time.
📍

Limited Access & Non-Commercial Delivery Locations

Plan ahead — special delivery needs are always handled best when communicated in advance. Let us know early so we can coordinate around contractor schedules and job site deadlines.

  • Non-commercial locations include (but are not limited to): residences, churches, schools, veteran facilities, and construction sites. Any location without dock access or not classified as a commercial business may incur additional delivery charges.
  • Locations with special circumstances — including island locations, gated communities, rural areas, and military bases — may be subject to additional carrier charges.
  • Alaska, Hawaii, U.S. territories, and international/export orders are quoted on a case-by-case basis. Contact us before ordering.
  • If actual freight costs exceed your quote or checkout estimate, we will contact you before shipping.
ETA

Transit Time

  • Transit times are estimates and not guaranteed. Carrier delays can and do occur — Atlantic Flag & Pole is not responsible for delays outside our control.
  • If you have a required in-hands date, contact us and we will do our best to quote expedited or guaranteed services to meet your deadline.
🌎

International Shipments

  • The Seller is the exporter of record for all export and cross-border transactions.
  • The exporter of record must provide all commercial invoices and customs documents required to proceed.
  • Exporters must be fully informed of and compliant with all export regulations that govern their sale.
  • Atlantic Flag & Pole can help identify HTS codes and country of manufacture upon request.
  • Atlantic Flag & Pole is not responsible for any duties, taxes, or brokerage fees.
  • Atlantic Flag & Pole is not the seller of record on drop ship orders.
🚛

Delivery — What to Expect

  • The carrier's responsibility ends at the dock or driveway. It is the recipient's responsibility to offload the flagpole, accessories, and hardware. Depending on the flagpole size, additional personnel or equipment may be needed to assist with offloading.
  • We request a 24-hour advance courtesy call from the carrier to the point of contact provided at checkout. Note: these calls are not always perfectly timed — carriers sometimes make contact while shipments are still in transit.
  • Normal delivery hours are 8:00 AM – 6:00 PM. Deliveries outside these hours require special arrangements — contact us in advance.
  • Adult signatures are required at time of delivery. Never authorize a carrier to drop off a shipment without a recipient present — damage claims will not apply if the shipment is left unattended.
📋

Receipt of Goods — Inspect Immediately

✅ What to Do Upon Delivery
  • Inspect the shaft, packaging carton(s), and all accessories at time of delivery — before signing.
  • Confirm all flagpole sections and accessories are present and in good condition.
  • Complete a full inspection within 48 hours of arrival to ensure a smooth installation.
  • Any visible loss or damage must be noted on the delivery document — no exceptions. Be specific. Do not write "subject to inspection" or "possible concealed damage."
  • If the carrier uses electronic PDA units, ensure they add your damage remarks — and ask them to photograph the damage if possible.
  • Never assume the delivery driver will document damage on your behalf.
🚫 When to Refuse a Shipment
  • If the flagpole shaft has been bent into the shape of V, W, L, or C — or is severely crushed — refuse the shipment.
  • You may keep the ground sleeve and hardware carton while refusing the bent pole.
  • Take photos of any damaged product before the carrier leaves.
  • If nothing is noted at delivery, the carrier will assume everything arrived in good order — and claims will not be accepted.
STO

Flagpole Storage Before Installation

  • Aluminum flagpole shafts can stain if left in contact with wet or damp wrapping. If there is any sign of moisture exposure, immediately remove the shaft from the tube, unwrap, and dry it.
  • If storing outdoors before installation, the shaft must be stored off the ground and unwrapped.
  • A warning label is affixed to the shipping tube instructing the recipient to unwrap the flagpole immediately upon arrival.
⚠️

Damages & Shortages

  • Despite best efforts, damage can occur in transit. If you have a problem, contact Atlantic Flag & Pole as soon as possible with photos and details. We will work to get replacements moving and initiate the claim process with the carrier.
  • Damages or shortages discovered after delivery must be reported within five (5) business days to qualify as a concealed damage claim.
  • Concealed damage claims are shared among shipper, carrier, and recipient — if approved, each party covers one-third of the value.
  • The Seller of record is the shipper for drop ship orders. Atlantic Flag & Pole is not responsible for a third financial share in drop ship damage claims.

Questions About Your Commercial Flagpole Order?

Our team specializes in large-scale flagpole projects. We're here to make your delivery and installation as smooth as possible.

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2763
72

Voices of American Patriots

4.92 ★ (2975)
Verified
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Atlantic Flagpole
Alfonso H. (Moreno Valley, CA, US)
"LooksGreat"

ThankYou/LooksGreat

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Atlantic Flagpole
Eric W. (Springboro, OH, US)
• “Two Lights, Two Failures, Two Years”

I’ve been a customer of Atlantic Flag & Pole for a couple of years and the flagpole itself is genuinely excellent — no complaints there. Unfortunately, I can’t say the same for their 800 series solar light.
This is the second solar light I’ve gone through in two years. The first failed within a year and was replaced at no charge, which I appreciated. The replacement has now failed at the same point in its life — around the one-year mark.
What makes this especially frustrating is that I took deliberate steps to protect the light. Living in Ohio, I brought it indoors every winter to shield it from the harsh weather. Despite that extra care, it still didn’t last.
When I contacted customer support, the team was courteous and professional. But the resolution — a 30% discount toward another $300 light — doesn’t feel fair given the pattern of failure. I’m essentially being asked to pay full price again for a product that has proven it won’t last.
I fly the American flag and I take that seriously. I want a reliable light on that pole. At this price point, I expected better longevity and better backing from the company when things go wrong.
If you’re considering the flagpole, go for it. But I’d think carefully before investing in the solar light accessory until Atlantic Flag & Pole addresses the reliability issues and stands behind the product more fully.

Hi Eric,

Thank you for your feedback, and we’re glad to hear you’ve been happy with the flagpole itself. We also appreciate your kind words about our customer support team.

We do want to respectfully clarify the warranty situation. The 800 Series Solar Light includes a 2-year warranty. When your original light failed within that warranty period, we fully honored the warranty and replaced it at no charge.

The replacement light was provided under that original warranty coverage. When you contacted us again, the original 2-year warranty period had already expired. While we understand your frustration, warranties do have defined coverage periods, and we are not able to continue replacing products indefinitely after the warranty has ended.

That said, we still wanted to help, which is why we offered 30% off a replacement light even though the warranty period had passed.

We stand behind our products and our warranty commitments, and in this case, we did honor the warranty in full. We’re sorry the light did not meet your expectations, but we believe the support provided was fair and consistent with the stated warranty terms.

Thank you again for your business and for your feedback.

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Atlantic Flagpole
Jesse C.

Awesome flagpoles! Telescoping feature is the best and all American made is all I want!

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Atlantic Flagpole
steven u.

SAVE YOUR MONEY. DO NOT BUY THE LIGHT. After 1 year my light no longer worked. I contacted them and they said they would get back to me and what do you know they still have not responded and it is a year ago. Customer service is terrible.
One thing I have to say that the flagpole is GREAT!!
I am very happy with the flagpole but not with the light and how they handled this situation.
If things were different I would have gave this 10 stars.

S
Atlantic Flagpole
Scott
Love my Atlantic Flag pole

I have thoroughly loved my Atlantic Flag pole. The only change I'd recommend (or option to be made available) would be to have made weighted bead tethers and a top ball bearing swivel.
Mine began wrapping more as time went on even though I applied the best plastic to plastic lubricant, so I first bought 2, 2"diameter 1 lb. tethers. Then I found a 2"diameter flag pole ball bearing swivel. I lightly sanded down the current plastic stopper ring until it slide over it and put the screws through it.
It hasn't wrapped since! And will never wear out!
This is something I'm hoping they will come out with to fit there flag poles specifically so people don't have to re-engineer things to work like I did.
Otherwise from that, this is a fantastic flag pole!

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Atlantic Flagpole
J.S. (Roanoke Rapids, NC, US)
America Flag with a solar light on top of my flô

Love my flagpole and America Flag with a the very best solar light. Waiting now for my Israel Flag to come and then I have the two most favorite flags up in my yard…

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Atlantic Flagpole
Ronald L. (Simsbury, CT, US)
A real class company

Atlantic Flg stands out in there product and Customer service, above the rest. A fin American made line of products. Love doing business with them.
RevRon

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Atlantic Flagpole
D.L. (Lakeland, FL, US)
Cant.get anyone to answer the phone

Second stage won't lock. What to do.

J
Atlantic Flagpole
J.M. (‘Aiea, HI, US)
GREAT SERVICE

I LOVE my flagpole. I purchased it in 2018 and recently had trouble with one of the locking mechanisms so I was unable to get the flagpole to fully extend. I sent an email on a Saturday explaining my situation and I got a response that day. A gentleman named Kevin texted me a video explaining how to repair my flagpole and he also immediately sent me the parts I needed to repair the flagpole which were covered under the warranty. The quick response on a
Saturday, immediate execution of sending me the parts I needed along with the detailed and easy to follow instructional video far exceeded my expectations. Kevin’s customer service was AMAZING!!!!!

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Atlantic Flagpole
Kevin K. (Denver, IA, US)
20' Black / Bronze

Very fast delivery & seems to be very good quality. We bought the 2200 solar light & hand painted eagle topper along with a base flange. We love it.

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Atlantic Flagpole
Edward F. (Fort Worth, TX, US)
Best Flagpole Ever

This is my second Atlantic Flagpolethat I have installed. Both houses needed one! Great quality and service! Looks great too!

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Atlantic Flagpole
Jacks f.j.

Excellent quality, fast shipping.
Great experience.

J
Atlantic Flagpole
James T. (Camdenton, MO, US)
We love our Flagpole

We received our flagpole last year but just installed it! Absolutely love it! Installation was hassle free, videos were a big help. We have received numerous compliments on it and are so happy to be flying Old Glory at our new home! Thank you for making such a wonderful product!

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Atlantic Flagpole
Todd W.

This is the second flagpole that I have from Atlantic Flag and Pole. I had a small issue with the flags getting twisted. Bethany called me directly made a few suggestions and now both flags are flying as they should.
Well done Bethany!

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Atlantic Flagpole
Alan W.
20 ft. Flagpole

Nice pole but I have a couple of problems with mine. In a 25 mph wind the pole bends a little and I cannot lower the flag. In light and variable wind the flag sometimes hangs up flat against the pole and doesn't fly because the plastic ring at flag attachment doesn't turn easily in that situation.

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Atlantic Flagpole
A.W.
Nice Flagpole

I have a 20’ pole and enjoy it, but there are a couple of problems with it. In a 25 mph wind it bends just enough that I cannot lower it. When wind is light and variable the flag sometimes gets hung flat against the pole and doesn't fly because the rings the flag is attached to do not turn on the pole.

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Atlantic Flagpole
Gail F.

I have owned my Telescoping 25+ Foot Pole with the 4x6 American Flag that came with it since August 2020. I just had to come and put in a review and let you all know that this is one sturdy and strong pole. I live in Lower Alabama and we get some strong winds. Granted I do telescope it down when we have a hurricane coming, take off the solar light and bring my flag in. But, it is standing proud and true still. The flag is very well made. It has enduring daily waving, sun and rain. It's colors do not bleed but, it does fade with time but, it stays crisp. I believe that the flag will still look good for another year or so. I like my colors sharp so I'll let you all know how long it lasts til I feel I want to replace it. I highly recommend this company's telescoping flag pole and the American Flag they sell. Both excellent quality.

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Atlantic Flagpole
ROBERT P. (Festus, MO, US)
Simply the best

I have done lots research on flag poles. I purchased a 25 foot telescoping with the better flag and solar light. I am so happy with my the lpurchase.To raise are lower is a piece of cake I AM SO HAPPY AND PROUD TO FLY THE AMERICAN FLAG. MY EXPECTATION IS A 10 PLUS GREAT PRODUCT THANK YOU ATLANTIC FLAG

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Atlantic Flagpole
ROBERT P. (Festus, MO, US)
Simply the best

I have done lots of research on flag poles this one by far is the best I have found no rope bring the flag pole up and down is a piece a cake the solar light is great I added a few more lights at night Did not have to but I did thank you Atlantic Flag for the best purchase I have made in a long time

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Atlantic Flagpole
Robet V. (Birmingham, AL, US)
Great flagpole

100% satisfied with this flagpole. We have had it up about 4 yrs, flying OLD GLORY with pride. We take pole down during tornadoes or hurricanes , then goes right back up when storm is done. I have had no problem with the locking or unlocking system. Poles have gone up or down very easily, simple to lock an unlock.

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Atlantic Flagpole
Thomas S. (Seaford, DE, US)
Great Flagpole

I purchased my flagpole almost a year ago and I did not want to be too quick to review whether good or bad. I live in a high wind area and this flagpole has lived up to its promises. I followed all the instructions on installation and I love it. The American flag did not make it for a full year, but again, we are in a high wind area. I would highly recommend this flagpole and company.

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Atlantic Flagpole
John S.E.N.D. (Fargo, ND, US)
New Flag today

Shop Reviews (36)
J 04/29/2022 Atlantic Flagpole
John Stull (Fargo, ND, US)
New Flag today
I just received my new Poly Extra 4x6 Flag today. I can absolutely say that this is a beautiful quality flag and an upgrade from the flag I received with my pole originally. I am very proud to fly such a wonderful American Flag. Thank You Atlantic Flag and Pole, also Bethany for quality products and customer service. John Stull

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Atlantic Flagpole
Joseph W. (Camarillo, CA, US)
Very pleased

We are very happy with our flagpole. We are older and found it difficult to take the flag off the clip so I invested $1.50 for these key rings. Worked perfectly

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Gail,
Beautiful video of your Phoenix Flagpole and with the mountains in the background- it makes it that much more majestic. I'm a little envious I don't have the view to wake up to every morning (yet ;) )Thank you so much for sharing. We love to see what our flagpole family does with our Phoenix Telescoping Flag Poles!

-Mike