Shipping & Delivery
Official policies for Atlantic Flag and Pole orders.
USPS Mailbox Requirement
IMPORTANT: USPS will not deliver to homes without a physical mailbox. If you do not have one, please provide a PO Box or use the "Note" section at checkout to request accommodations. You can also text us at 518-400-0765.
Delivery Timelines
Most in-stock items arrive within 7 days. Please allow up to 2 weeks for standard ground delivery via FedEx or UPS.
Note: Promotional items (watches, pins, etc.) may take 4-6 weeks for delivery.
Carriers & Free Shipping
We utilize UPS, FedEx, Spee-Dee, and USPS to ensure the most efficient delivery based on your location.
Free Shipping: This offer is not sitewide and only applies to specific flagpole kits as marked on their individual product pages. When available, free shipping is guaranteed for Ground Shipping only.
Damaged or Missing Items
Please inspect your package within 24 hours. To file a claim for damaged goods, we require:
- Photos of the damaged product and the outer packaging.
- A photo of the shipping label and packing list.
- Email to [email protected] or text 518-400-0765.
Order Cancellations
You have a 30-minute window to cancel after ordering. After that, cancellation requests are sent to our fulfillment center but are not guaranteed.
Need to change your shipping address?
Address changes are highly limited once an order is processed.
View Address Change Policy