Phoenix Telescoping Flagpoles:
365 Day Guarantee!! Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. That is how confident we are that you will LOVE our American made, Phoenix Telescoping Flagpoles. Here’s how it works:
- Take a picture of yourself next to your installed flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what we can do to improve our flagpole. Simple as that.
- Mail to:
Atlantic Flag & Pole, Inc.
1737 Union Street, STE 173
Schenectady, NY 12309
Per our policy, you will receive a full refund, less shipping, after you have followed the steps above and we receive your flagpole and accessories back undamaged. (Note: Gold Ball Topper, USA Flag, Attached Swivel Rings & Stainless Steel Flag Snaps, Red Ground Sleeve Cap and Anti-Theft Securi Shur Locking Device need to be included in shipment in order to receive the full refund amount available. We do not expect you to return the ground sleeve and stop bolt if already installed)
All Other Accessories:
We have a 30 Day return policy available for all products sold on our website. Per our policy, we will process a full refund, less shipping, when we receive your item back to us in its original unopened condition within 30 days of us shipping it to you. A 15% restocking fee may be applied for items and accessories opened (not including our Phoenix Flagpole Satisfaction guarantee) Atlantic Flagpole retains the right to refuse a return after it has been opened by the customer.
*Seasonal items such as Christmas/holiday related purchases may not be returned after the date of the holiday.- Write a short letter explaining why it didn't work for you and/or what we can do to improve this product.
- After receiving RMA (Return Merchandise Authorization) Mail your item back to us using the address below:
ATT: Returns/Receiving Dept
Atlantic Flag & Pole
1737 Union Street, STE 173
Schenectady, NY 12309
