Refunds

Phoenix Telescoping Flagpoles:

365 Day Guarantee!! Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. That is how confident we are that you will LOVE our American made, Phoenix Telescoping Flagpoles. Here’s how it works: 

1. Take a picture of yourself next to your installed flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what we can do to improve our flagpole. Simple as that.
   
   
2. Mail to: 

Atlantic Flag & Pole, Inc. 
1737 Union Street, STE 173
Schenectady, NY 12309

Per our policy, you will receive a full refund, less shipping, after you have followed the steps above and we receive your flagpole and accessories back undamaged. (Note: Gold Ball Topper, USA Flag, Attached Swivel Rings & Stainless Steel Flag Snaps, Red Ground Sleeve Cap and Anti-Theft Securi Shur Locking Device need to be included in shipment in order to receive the full refund amount available. We do not expect you to return the ground sleeve and stop bolt if already installed)

All Other Accessories:

We have a 30 Day return policy available for all products sold on our website. Per our policy, we will process a full refund, less shipping, when we receive your item back to us in its original unopened condition within 30 days of us shipping it to you. A 15% restocking fee may be applied for items and accessories opened (not including our Phoenix Flagpole Satisfaction guarantee) Atlantic Flagpole retains the right to refuse a return after it has been opened by the customer.

*Seasonal items such as Christmas/holiday related purchases may not be returned after the date of the holiday. 

1. Let us know the reason for the return and/or why it didn't work for you and/or what we can do to improve this product.
2. After receiving RMA (Return Merchandise Authorization) Once approved mail your item back to us using the address below:

ATT: Returns/Receiving Dept
Atlantic Flag & Pole
1737 Union Street, STE 173
Schenectady, NY 12309

Exceptions:

30 Day Return Policy Exception:

Weathervanes – Custom & Specialty Items – All Sales Final (Exceptions Apply)

All weathervanes and custom specialty signs and items sold by Atlantic Flag & Pole are custom-fabricated specialty items, made to order with specific finishes and designs. As such, we do not accept returns, exchanges, or cancellations on weathervanes unless the item arrives damaged or was sent in error.

If your weathervane or custom specialty item is damaged during shipping or you receive the incorrect item, please contact us within 7 business days of delivery with photos and a description of the issue so we can promptly resolve it. Claims made after this period may not be eligible for replacement.

Please confirm all details prior to placing your order. If you have any questions, our customer care team is available to help guide your selection.