It is our policy to get product out as quickly as possible, so we will often ship products out separately in an effort to expedite your order. We figure you would rather have part of your order when it is available, rather than waiting for all items to be available. We also have multiple fulfillment centers across the country and ship from where items are in stock. We do try to ship you as few packages as possible and will send you a shipping confirmation, including a tracking # for each individual shipment, when it leaves our warehouse.

Your basic Phoenix Flagpole includes the following INSIDE its box (unless a specific accessory has been back-ordered):

• Phoenix Telescoping Flagpole
• American Flag
• Ground Sleeve (for installation)
• Securi Shur Anti-theft locking mechanism
• 3" Gold Ball Topper (this item ships separately if you ordered a 25' pole)

The 3" gold ball topper is included in your Phoenix Telescoping Flagpole kit shipment. For the 20' poles, we hide it inside the white ground sleeve, at the bottom of your pole, to keep it safe during shipment. If you ordered a 25' pole, your 3" ball topper will arrive in a separate shipment because we can not fit it inside the flagpole box.

Sure! We have all kinds of helpful info here: Installation Instructions

Not at all, for each size of our flag pole, installation is quite simple. For our Telescoping Flag pole, just dig a hole 28" deep and 14" diameter, level the bottom of the hole with #2 crushed stone or pea rock. Then, insert the ground sleeve and fill surrounding area with quick setting cement. Insert the telescoping flag pole into the ground sleeve in the collapsed position and level. Remove flagpole until cement is dry.

No, our American made anodized, aerospace-grade aluminum will never rust, corrode, oxidize or EVER need painting. It's virtually maintenance free. However, if you do choose to wash your telescoping flagpole we recommend just using a soft sponge and mild dish detergent.

Warning for Snow and Icy Weather Conditions:

Yes! Do not keep your flagpole in the lowered position, water may enter the flagpole causing it to freeze up and damage the flagpole. Either leave the flagpole extended up or lower and take out of the ground completely.

All hardware, including the Ground Sleeve, is included in Atlantic Flagpole's Telescoping Flagpole packages. Installation materials such as concrete, wood wedges, and sand must be provided by the installer. Flags and additional accessories such as hardware for flying additional flags, and gold ball ornament are also included.

Right here in the good old U.S. of A.. Where else?!.. exactly what you should expect from this high-end flagpole. American Engineered. American Aluminum. American Made!

We take quality and craftsmanship seriously...Not only that we stand by our work. You get a towering, tough yet beautiful flag pole that would make President Trump jealous. It's something we can be proud of and now you can too.

As a part of our flagpole family, not only do you get a solid 3" diameter base (most competitors only offer 2" or 2.5") and a FREE 4x6 Premium Nylon US Flag, but you also get the best warranty in the industry with lifetime guarantee on the swivel rings and interlocking sleeves - You've got nothing to worry about. You get to take advantage of an unheard of 365 day return policy on our flag poles and an exclusive anti-theft guarantee. If your flagpole is stolen we will replace it.

Most flagpoles are chosen based solely on the visual aesthetics desired by project owners. An industry accepted and inexpensive way to get a visual feel for the height of the flagpole is to take a kite string and attach it to a helium-filled balloon. Simply allow the balloon to the area you were considering flying the flag, and measure how much string is out to give the desired flagpole mounting height.

There are four sections in our 20' and 25' telescoping flagpoles and 3 sections in our 15' telescoping flagpoles.

Our flagpole's advertised height is what it will be after it is installed in the ground following our provided installation instructions.

Phoenix Flagpole Color Variation Disclaimer:

Due to the nature of the anodized finishing process, there may be slight color variances between sections of the flagpole. These variances may be particularly noticeable in the gold/light bronze finish and are considered standard within the industry. These differences do not compromise the integrity or performance of the flagpole.

Flags are a wearable item. We offer a 6 month warranty on all flags purchased full price on our website. (Free flags and flags included in a promotion do not qualify for the warranty.) If you think your flag qualifies, email us a picture of your torn or frayed flag and include your name and order number.

Phoenix Telescoping Flagpoles: 365 Day Guarantee!!

Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. Take a picture of yourself next to your installed flagpole, to prove you tried it out, and let us know why it didn't work for you. You will receive a full refund, less shipping, after we receive your flagpole and accessories back undamaged.

All Other Accessories: We have a 30 Day return policy for all other products sold on our website.

Our flagpoles are very sturdy with a 100 MPH wind rating. The limited lifetime manufacturer warranty covers wind or storm damage for parts. Replacement parts for any damaged or worn out parts (excluding negligence or accidents) are free of charge. You need only to cover the shipping.

YES! Seeing movement or swaying in your flagpole is completely normal and actually a necessary component toward keeping your flagpole intact during high winds! Our engineers call it "flexing". All flagpoles flex in the wind; it is intentional.

Your telescoping flagpole is warranted to be free from all defects in materials and workmanship for life to you, the original owner. Phoenix Flagpoles will replace the failed or damaged parts without charge for parts. You will be responsible for labor and shipping charges. Your warranty must be registered within 90 days of purchase to be activated.

You can fly up to 6'×10', however we recommend you don't fly a flag larger than 5'×8' or 5'x9.5'. A 4×6 flag is ideal for our 20' and 25' telescoping flag poles. When you fly two flags in a high wind area we recommend the first flag be no larger than 4'×6' and the second no larger than 3'×5'.

The major enemies of your flag will be wind, water, sun, pollution and carelessness. Occasional washing in warm mild-detergent water will prevent dirt and pollutants from attacking the fabric. To prevent mildew, let your flag dry thoroughly before storing it. The best way to stretch your "flag dollar" is to have three flags: one flying, one in the wash, and a clean one in reserve.

Yes! Simply telescope your flagpole down, remove your American flag, then re-attach your flag to the middle and bottom swivel rings (instead of the top and middle). Then telescope your flagpole back up!

According to the Freedom to Display the American Flag Act of 2005, a residential association may not adopt or enforce any policy that would restrict or prevent a member from displaying the flag of the United States on residential property. Many customers have taken a copy of this Act to their HOAs and won their case to install their flagpole.

The flag may be displayed 24 hours a day if properly illuminated during the hours of darkness. The American Legion interprets "proper illumination" as a light source sufficient to illuminate the flag so it is recognizable by the casual observer. You can order one of our flagpole light kits for this.

Key guidelines: The union should be uppermost and to the flag's own right (observer's left). When multiple flags are on the same halyard, the U.S. flag should always be at the peak. When flags of two or more nations are displayed, they are to be flown from separate staffs of the same height and should be approximately equal size.

Yes. Customers use our poles for: Radio antennas, HAM radio operation, camera extensions, security camera posts, weather stations, birdhouses, and banners. Warning: use outside of its originally designed purpose may void the manufacturer warranty.

We're sorry you're having trouble. Please give us a call at 518-400-0765 (Mon-Fri 9am to 5pm EST) or you can email us at support@atlanticflagpole.com and we'll be happy to help.