FAQ

The 3" gold ball topper is included in your Phoenix Telescoping Flagpole kit shipment. For the 20' poles, we hide it inside the white ground sleeve, at the bottom of your pole, to keep it safe during shipment. If you ordered a 25' pole, your 3" ball topper will arrive in a separate shipment because we can not fit it inside the flagpole box

Sure! We have all kinds of helpful info here... https://atlanticflagpole.com/pages/flagpole-installation

Flags can be a tricky item to guarantee as weather conditions differ greatly across the country and they are a wearable item, needing to be replaced every so often. With that said, we LOVE a good warranty so we do offer a 6 month warranty on all flags purchased full price on our website. (Free flags and flags included in a promotion do not qualify for the warranty. ) If you think your flag qualifies for a warranty replacement, email us a picture of your torn, worn, frayed...etc flag and include your first & last name and order number. One of our team members will take a look and assist you!

Right here in the good old U.S. of A.. Where else?!.. exactly what you should expect from this high-end flagpole. American Engineered. American Aluminum. American Made!

There's a lot of competition in life. That's a good thing. That just means you got a chance to stand out in the crowd and be the best. We take quality and craftsmanship seriously...Not only that we stand by our work. You get a towering, tough yet beautiful flag pole that would make President Trump jealous. It's something we can be proud of and now you can too. As a part of our flagpole family, not only do you get a solid 3" diameter base (most competitors only offer 2" or 2.5") and a FREE 4x6 Premium Nylon US Flag, but you also get the best warranty in the industry with lifetime guarantee on the swivel rings and interlocking sleeves -You've got nothing to worry about. You get to take advantage of an unheard of 365 day return policy on our flag poles and an exclusive anti-theft guarantee. If your flagpole is stolen we will replace it. Where else are you going to find an offer like this? Go ahead and look. We're not going anywhere. See our full list of telescoping flagpole features.

Most flagpoles are chosen based solely on the visual aesthetics desired by project owners. An industry accepted and inexpensive way to get a visual feel for the height of the flagpole is to take a kite string and attach it to a helium-filled balloon. Simply allow the balloon to the area you were considering flying the flag, and measure how much string is out to give the desired flagpole mounting height.

Phoenix Telescoping Flagpoles:
365 Day Guarantee!! Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. That is how confident we are that you will LOVE our American made, Phoenix Telescoping Flagpoles. Here’s how it works:
Take a picture of yourself next to your installed flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what we can do to improve our flagpole. Simple as that.
Mail to:

Returns & Receiving
Atlantic Flag & Pole, Inc.
231 Corlaer Ave

Schenectady NY 12304

Per our policy, you will receive a full refund, less shipping, after you have followed the steps above and we receive your flagpole and accessories back undamaged. (Note: Gold Ball Topper, USA Flag, Attached Swivel Rings & Stainless Steel Flag Snaps, Red Ground Sleeve Cap and Anti-Theft Securi Shur Locking Device need to be included in shipment in order to receive the full refund amount available. We do not expect you to return the ground sleeve and stop bolt if already installed)

All Other Accessories:
We have a 30 Day return policy available for all products sold on our website. Per our policy, we will process a full refund, less shipping, when we receive your item back to us in its original condition within 30 days of us shipping it to you.
Write a short letter explaining why it didn't work for you and/or what we can do to improve this product.
Mail your item back to us using the address below:
ATT: Returns/Receiving Dept
Atlantic Flag & Pole

231 Corlaer Ave.

Schenectady NY 12304

All of our flag pole models are very sturdy and resistant to wind damage. With a 100 MPH guarantee, the limited lifetime manufacturer warranty offers a standard All-Weather Warranty which covers any wind or storm damage. Replacement parts for any damaged or worn out parts (excluding negligence or accidents) are free of charge. Per our warranty, we cover the cost of all replacement parts. You need only to cover the shipping.

 

100 MPH WIND GUARANTEE DETAILS:

The 100 MPH Wind Guarantee applies to the bending or breakage of the aluminum tubing on the Phoenix Telescoping Flagpole and is in addition to the Limited Forever Warranty. This guarantee is designed to protect the safety of the user and to provide peace of mind by ensuring the flagpole is free from defects in manufacturing. The guarantee is subject to specific restrictions and protocols to ensure safe and proper use.

This guarantee is valid only when:

1. One flag (4x6 or smaller) is attached to the Phoenix Flagpole.

2. No additional accessories are attached, including but not limited to solar lights, decorative toppers other than the standard 3” gold ball topper, or any other modifications that could affect the wind resistance of the flagpole.

If bending or breakage occurs due to winds not exceeding 100 mph, the guarantee covers the replacement of the damaged aluminum tubing. It does not cover damage caused by negligence, improper installation, accidental damage, intentional damage, failure to lower the flagpole during extreme weather conditions, or acts of God, such as tornadoes, hurricanes, or other catastrophic events.

Owner Responsibility:

It is the sole responsibility of the flagpole owner to:

• Monitor weather conditions in their area.

• Remove all accessories and/or lower the flagpole during severe weather or wind events, especially if winds are forecasted to exceed 100 mph or are accompanied by other extreme conditions.

Failure to follow these protocols will void the 100 MPH Wind Guarantee. Additionally, the guarantee does not cover incidental or consequential damages resulting from improper use, accidental damage, intentional damage, or failure to adhere to the terms outlined above.

Proof and Investigation Requirements:

To file a claim under the 100 MPH Wind Guarantee, the flagpole owner must provide:

• Proof of purchase.

• Evidence supporting compliance with the terms of this guarantee, including details of the conditions under which the damage occurred.

Upon submission of the claim, an investigation will commence to determine the validity of the claim. The honoring of the claim is at the sole discretion of the manufacturer, Phoenix Flagpoles, after the investigation is complete. Replacement under this guarantee is limited to the aluminum tubing only and does not include shipping, handling, or labor costs associated with the replacement.

This guarantee is intended to protect the customer against defects in manufacturing and to ensure the safe and reliable use of the Phoenix Telescoping Flagpole.

YES! Seeing movement or swaying in your flagpole is completely normal and actually a necessary component toward keeping your flagpole intact during high winds! Our engineers call it "flexing". All flagpoles (and skyscrapers too!) flex in the wind. It is intentional. If you are at all concerned with the movement in your flagpole, you can always take a short video on your cell phone and email it to us for feedback.

Our flagpole’s advertised height is what it will be after it is installed in the ground following our provided installation instructions.

There are four sections in our 20' and 25' telescoping flagpoles and 3 sections in our 15' telescoping flagpoles.

All hardware, including the Ground Sleeve, is included in Atlantic Flagpole's Telescoping Flagpole packages. Installation materials such as concrete, wood wedges, and sand must be provided by the installer. Flags and additional accessories such as hardware for flying additional flags, and gold ball ornament are also included.

This warranty is extended by the manufacturer, Phoenix Flagpoles 41 W Hwy 14 #173 Spearfish, SD 57783 to you, the original purchaser of the telescoping flagpole. Your telescoping flagpole is warranted to be free from all defects, in materials and workmanship for life to you, the original owner, when it is employed in the use as a flagpole. Phoenix Flagpoles will replace the failed or damaged parts, without charge to you. (Excluding shipping and handling) If you the owner of the telescoping flagpole choose to return your flagpole to Phoenix Flagpoles or Atlantic Flagpole, Inc., we will repair or replace failed or damaged item at no charge to you for parts only. You, the owner, will be responsible for labor & shipping charges.
Any damage or defect caused by negligence, misuse, accident, or improper installation, or acts of God is excluded from the warranty granted herein. There are no warranties implied or expressed which extend beyond these warranties. Your warranty must be registered within 90 days of purchase to be activated.
Some states do not permit limitation on how long an implied warranty lasts: and some states do not permit the exclusion or limitation of incidental or consequential damages. You may wish to consult qualified legal counsel familiar with the legal rights available to you in your area.
Phoenix Flagpole Forever Warranty Disclaimer:
The Forever (lifetime) Warranty does not include or extend to any flag pole free kit accessories, bundles, promotional products, prizes, flags or any other item at the time of purchase of the Phoenix Flagpole.

While we don't think you will be disappointed with our Telescoping Flag Pole, we offer the best return policy in the business. You have 365 days to decide if it's right for you!

Not at all, for each size of our flag pole, installation is quite simple. For our Telescoping Flag pole, just dig a hole 28" deep and 14" diameter, level the bottom of the hole with #2 crushed stone or pea rock. Then, insert the ground sleeve and fill surrounding area with quick setting cement. Insert the telescoping flag pole into the ground sleeve in the collapsed position and level. Remove flagpole until cement is dry. Here are our installation instructions.

No, our anodized, aircraft-grade aluminum will never rust, corrode, oxidize or EVER need painting. It’s virtually maintenance free. However, if you do choose to wash your telescoping flagpole we recommend just using a soft sponge and mild dish detergent.

Yes! Do not keep your flagpole in the lowered position, water may enter the flagpole causing it to freeze up and damage the flagpole. Either leave the flagpole extended up or lower and take out of the ground completely.

Insert disclaimer here: We are not attorneys nor can we give legal advice as such. However, according to the Freedom to Display the American Flag Act of 2005, enacted by the President on July 24th 2006, “A condominium association, cooperative association, or residential real estate management association may not adopt or enforce any policy, or enter into any agreement, that would restrict or prevent a member of the association from displaying the flag of the United States on residential property within the association with respect to which such member has a separate ownership interest or a right to exclusive possession or use.”
It would appear erecting a flag pole on your property to proudly display the American Flag as it should be, is well within your rights as a homeowner. Let us rejoice! Many customers have taken a copy of this Act to their HOA’s and won their case to install THEIR telescoping flag pole on THEIR own property to fly THEIR American Flag.

Yes! Simply telescope your flagpole down, remove your American flag (and the second flag if you were flying one). Then re-attach your American flag to the middle and bottom swivel rings (instead of the top and middle swivel rings). Then telescope your flagpole back up!

According to The Flag Code (U.S.), it is the universal custom to display the flag only from sunrise to sunset on buildings and on stationary flag staffs in the open. However, when a patriotic effect is desired, the flag may be displayed 24 hours a day if properly illuminated during the hours of darkness. The American Legion interprets “ proper illumination” as a light specifically placed to illuminate the flag (preferred) or having a light source sufficient to illuminate the flag so it is recognizable as such by the casual observer.
Our telescoping flagpoles make it a snap to take down your flag at dusk. Or you can order one of our flagpole light kits.

While there is no rule in the US Flag Code as long as the U.S. flag is on top and secondary flags are no larger. The industry accepted standard is that two flags of a similar or exact size are the most pleasing design.

Yes we do have other flagpole accessories! We have everything from our orbital solar LED light system to mounting kits that make flying your flag(s) easier.

We have a focused assortment of flags that range from our famous quality Premium US flag to quality state flags, quality military flags and quality patriotic flags.

With our Telescoping Flagpoles, you can fly up to 6'×10' (however we recommend you don’t fly a flag larger than 5'×8' or 5'x9.5'); a 4×6 flag is ideal for our 20' and 25' telescoping flag poles. When you fly two flags in a high wind area we recommend that the first flag should be no larger than 4'×6' and a second should be no larger than 3'×5'.

In short, yes. We have many customers who have purchased our telescoping flag poles for a variety of other uses, such as: telescoping Radio antennas, HAM radio operation, telescoping digital camera extension, security camera posts, telescoping weather stations, telescoping birdhouses, telescoping nets for aerial containment areas (sports and RC drones), and telescoping banners. Warning: use outside of its originally designed purpose may void the manufacturer warranty.

What is your color disclaimer on your flagpoles?

Experience has proven that this is an impossible question to answer accurately. It is like predicting the weather, airborne contamination, and the treatment people will give a flag. Flags are a source of pride for people all over the world. Respecting your flag is the greatest factor in lengthening it's life.
The major enemies of your flag will be wind, water, sun, pollution and carelessness (the single greatest cause of flag deterioration). Neither you nor we can control the weather, but you can take care of your flag and lengthen its life. Occasional washing in warm mild-detergent water will prevent dirt and pollutants from attacking the fabric. To prevent mildew, let your flag dry thoroughly before storing it. Have your flag repaired at the first sign of fraying, don't wait for the wind to blow it to shreds. Continuous day and night display will shorten a flag's life. If your flag is not lighted at night, you should consider taking it down to lengthen its life.
At Atlantic Flag & Pole, the flags we offer are manufactured to give maximum service in return for reasonable care and prudent use. Remember, no two flags receive identical wear. Because weather conditions vary, wearing conditions vary and consequently, the life of each flag is different.
Your flag will work hard. It will shake... it will tremble ... it will drape ... it will whip... it will snap ... it will chafe .. it will bake ... it will freeze .. it will ripple ... it will flutter .. it will quiver ... it will furl ... it will roll ... it will twist ... it will flap ... it will strain ... it will fly ... it will unfurl ... it will hang! Is it any wonder that it needs to be taken care of?
The best way we know to stretch your "flag dollar" is to have three flags: one flying, one in the wash, and a clean one in reserve for special occasions.

Flag Etiquette
Flag Etiquette: General Display
It is the universal custom to display the American flag only from sunrise to sunset on buildings and on stationary flagstaffs in the open. However, when a patriotic effect is desired, the flag may be displayed twenty-four hours a day if properly illuminated during the hours of darkness.
1. When displayed either horizontally or vertically against a wall, the union should be uppermost and to the flag's own right, that is, to the observer's left. When displayed in a window, the American flag should be displayed in the same way, with the union or blue field to the left of the observer in the street. No other flag or pennant should be placed above, or, if on the same level, to the right of the flag of the United States of America, except during church services conducted by naval chaplains at sea…. for personnel of the Navy….when the church pennant may be flown above the flag. No person shall display the flag of the United Nations of any other national of international flag equal, above, or in a position of superior prominence or honor to, or in place of, the flag of the United States at any place within the United States or any Territory of possession thereof; provided, that nothing in this section shall make unlawful the continuance of the practice heretofore followed of displaying the flag of the United Nations in a positions of equal prominence of honor, and other national flags in positions of equal prominence or honor, with that of the flag of the United States at the headquarters of the United Nations.

2. When flags of States, cities, or localities, or pennants of societies are flown on the same halyard with the flag of the United States, the latter should always be at the peak.

3. When the flags are flown from adjacent staffs, the American flag should be jousted first and lowered last. No such flag of pennant may be placed above the flag of the United States or to the United States flag's left.

4. The American flag, when it is displayed with another flag against a wall from crossed staffs, should be on the right, the flag's own right, and its staff should be in front of the staff of the other flag.

5. The American flag should be at the center and at the highest point of the group when a number of flags of States or localities or pennants of societies are grouped and displayed from staffs.

6. When flags of two of more nations are displayed, they are to be flown from separate staffs of the same height. The flags should be of approximately equal size. International usage forbids the display of the flag of one nation above that of another nation in time of peace.

Churches, Auditoriums
When used on a speaker's platform, the flag, if displayed flat, should be displayed above and behind the speaker. When displayed from a staff in a church or public auditorium, the flag of the United States of America should hold the position of superior prominence, in advance of the audience, and in the position of honor at the clergyman of speaker's right as he faces the audience. Any other flag so displayed should be placed on the left of the clergyman or speaker of the right of the audience.

Half-Staff
The flag, when flown at half-staff, should be flown at half-staff, should be first hoisted to the peak for an instant and then lowered to the half-staff position. The flag should be again raised to the peak before it is lowered for the day. On Memorial Day, the American flag should be displayed at half-staff until noon only, then raised to the top of the staff. By order of the President, the flag shall be flown at half-staff upon the death of principal figured of the United States Government and the Governor of the State, territory or possession, as a mark of respect to their memory. In the event of the death of other officials of foreign dignitaries, the flag is to be displayed at half-staff according to presidential instructions of orders, or in accordance with recognized customs practices not inconsistent with law. In the event of the death of a present or former official of the government of any State, territory or possession of the United States, the Governor of that State, territory or possession may proclaim that the National flag shall be flown at half-staff.

Color Meanings
Color Meanings: The colors of the United States flag were derived from British flags familiar to the men who made the first American flag. The following is an excerpt written by Jim Kirby; Bellevue, NE, used during the flag disposal ceremony: "The red stands for courage and reminds you of the blood shed by millions of men and women of our military forces protecting the freedom of others. The blue field and 50 stars should remind you of our 50 states, united in freedom, and is also emblematic of the stars decked heavens above which look down and keep watch over you at night. The white stands for purity, purity of thought, word, and deed, may you practice these virtues in your daily dealings with those in whom you are in contact."

We’re sorry you’re having trouble placing your order online. Sometimes refreshing the page, clearing your cache and cookies, or using a different computer or tablet helps to fix any issues your experiencing. If you need help placing an order by phone, please give us a call at 518-400-0765 (Mon-Fri 9am to 5pm EST, or chat with us on our website HERE, same hours) or you can email us at support@atlanticflagpole.com and we’ll be happy to help.

Do not keep your flagpole in the lowered position, water may enter the flagpole causing it to freeze up and damage the flagpole. Either leave the flagpole extended up or lower and take out of the ground completely.