My flagpole failed when I was changing my flag combinations on Saturday as usual. I coudn’t get sections to lock into place trying to hoist the flags. I tried taking down the flag pole and getting it horizontal to no avail. I chatted with Mike who said that he could help me on Monday. When I touched back on Monday, I talked with Kevin who knew me by my order history. The replacement interlocks were sent by FedEx and Kevin sent disassembly and reassembly instructions via email so I could get a head start on the process. FedEx shipment arrived promptly and the interlock replacement process went smoothly according to good instructions and pictures. My anxiety is relieved and I’m happy to be flying my flags again.